User, Use & Utility Research: The Digital User as New Design Perspective in Business and Information Systems Engineering

Business & Information Systems Engineering (BISE), Ausgabe/Number: 1, Erscheinungsjahr/Year: 2014. Seiten/Pages: 55-61.

8 Pages Posted: 24 Jul 2014

See all articles by Walter Brenner

Walter Brenner

University of St. Gallen

Dimitris Kon Karagiannis

University of Vienna

Lutz Kolbe

University of Goettingen (Gottingen)

Jens Kruger

Hasso Plattner Institute

Hermann-Josef Lamberti

Independent

Larry Leifer

Stanford University

J. M. Leimeister

University of St. Gallen; University of Kassel - Information Systems

Hubert Österle

University of St. Gallen - SoM: School of Management

Charles Petrie

University of St. Gallen

Hasso Plattner

University of Potsdam - Hasso Plattner Institute (HPI)

Gerhard Schwabe

University of Zurich

Falk Uebernickel

University of St. Gallen

Robert Winter

University of St. Gallen

Rüdiger Zarnekow

Technische Universität Berlin (TU Berlin)

Date Written: July 24, 2014

Abstract

Die deutsche Version dieses Artikels finden Sie unter: http://ssrn.com/abstract=2471004.

Business and Information Systems Engineering (BISE) is at a turning point. Planning, designing, developing and operating IT used to be a management task of a few elites in public administrations and corporations. But the continuous digitization of nearly all areas of life changes the IT landscape fundamentally. Success in this new era requires putting the human perspective – the digital user – at the very heart of the new digitized service-led economy.

BISE faces not just a temporary trend but a complex socio-technical phenomenon with far-reaching implications. The challenges are manifold and have major consequences for all stakeholders, both in information systems and management research as well as in practice. Corporate processes have to be redesigned from the ground up, starting with the user’s perspective, thus putting usage experience and utility of the individual center stage.

The digital service economy leads to highly personalized application systems while organizational functions are being fragmented. Entirely new ways of interacting with information systems, in particular beyond desktop IT, are being invented and established. These fundamental challenges require novel approaches with regards to innovation and development methods as well as adequate concepts for enterprise or service system architectures. Gigantic amounts of data are being generated at an accelerating rate by an increasing number of devices – data that need to be managed.

In order to tackle these extraordinary challenges we introduce ‘user, use & utility’ as a new field of BISE that focuses primarily on the digital user, his or her usage behavior and the utility associated with system usage in the digitized service-led economy.

The research objectives encompass the development of theories, methods and tools for systematic requirement elicitation, systems design, and business development for successful Business and Information Systems Engineering in a digitized economy – information systems that digital users enjoy using. This challenge calls for leveraging insights from various scientific disciplines such as Design, Engineering, Computer Science, Psychology and Sociology. BISE can provide an integrated perspective, thereby assuming a pivotal role within the digitized service led economy.

Keywords: Digital user, Use, Utility, User-centric IT design, User-centric IT management

Suggested Citation

Brenner, Walter and Karagiannis, Dimitris Kon and Kolbe, Lutz and Kruger, Jens and Lamberti, Hermann-Josef and Leifer, Larry and Leimeister, Jan Marco and Österle, Hubert and Petrie, Charles and Plattner, Hasso and Schwabe, Gerhard and Uebernickel, Falk and Winter, Robert and Zarnekow, Rüdiger, User, Use & Utility Research: The Digital User as New Design Perspective in Business and Information Systems Engineering (July 24, 2014). Business & Information Systems Engineering (BISE), Ausgabe/Number: 1, Erscheinungsjahr/Year: 2014. Seiten/Pages: 55-61.. Available at SSRN: https://ssrn.com/abstract=2470996

Walter Brenner

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

Dimitris Kon Karagiannis

University of Vienna ( email )

Bruenner Strasse 72
Vienna, Vienna 1090
Austria

Lutz Kolbe

University of Goettingen (Gottingen) ( email )

Platz der Gottinger Sieben 3
Gottingen, D-37073
Germany

Jens Kruger

Hasso Plattner Institute ( email )

Prof.-Dr.-Helmert-Str. 2-3,
Potsdam
Germany

Hermann-Josef Lamberti

Independent ( email )

No Address Available

Larry Leifer

Stanford University ( email )

Stanford, CA 94305
United States

Jan Marco Leimeister

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

Hubert Österle

University of St. Gallen - SoM: School of Management ( email )

Mueller-Friedberg-Strasse 8
St. Gallen, 9000
Switzerland

Charles Petrie

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

Hasso Plattner

University of Potsdam - Hasso Plattner Institute (HPI) ( email )

Prof.-Dr.-Helmert-Str. 2-3,
Potsdam
Germany

Gerhard Schwabe

University of Zurich ( email )

Rämistrasse 71
Zürich, CH-8006
Switzerland

Falk Uebernickel (Contact Author)

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

Robert Winter

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

Rüdiger Zarnekow

Technische Universität Berlin (TU Berlin) ( email )

Straße des 17
Juni 135
Berlin, 10623
Germany

Register to save articles to
your library

Register

Paper statistics

Downloads
55
Abstract Views
674
rank
378,054
PlumX Metrics