Engineering for Shared Understanding in Heterogeneous Work Groups - An Action Research Study at a German Automotive Company

Group Decision and Negotiation, p. 123, 2013

13 Pages Posted: 27 Jul 2014

See all articles by Eva Bittner

Eva Bittner

University of Kassel - Information Systems

Axel Hoffmann

University of Kassel

J. M. Leimeister

University of St. Gallen; University of Kassel - Information Systems

Date Written: 2013

Abstract

Heterogeneity in work groups creates challenges to build a shared understanding among diverse group members and to integrate knowledge of different actors successfully. In an action research study with experience diverse tool and dye-makers at a German car manufacturing company, we developed a collaboration process design to systematically support heterogeneous groups in building a shared understanding of the sequence of activities in complex work processes. Participants showed the intended team learning behaviors and an increase in shared understanding.

Keywords: Collaboration Engineering, Shared Understanding, Knowledge Integration, Heterogeneous Groups

Suggested Citation

Bittner, Eva and Hoffmann, Axel and Leimeister, Jan Marco, Engineering for Shared Understanding in Heterogeneous Work Groups - An Action Research Study at a German Automotive Company (2013). Group Decision and Negotiation, p. 123, 2013, Available at SSRN: https://ssrn.com/abstract=2472337

Eva Bittner

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

Axel Hoffmann

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Stra├če 1
34109 Kassel, Hessen 34127
Germany

Jan Marco Leimeister (Contact Author)

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

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