Citizen Representation in City Government-Driven Crowdsourcing

Benjamin Y. Clark and Jeffrey L. Brudney. (TBD). “Citizen Representation in City Government-Driven Crowdsourcing.” Computer Supported Cooperative Work, Online First

45 Pages Posted: 30 Jul 2014 Last revised: 7 May 2018

See all articles by Benjamin Y. Clark

Benjamin Y. Clark

University of Oregon - School of Planning, Public Policy & Management

Jeffrey Brudney

University of North Carolina (UNC) at Wilmington

Date Written: October 10, 2017

Abstract

This article examines the citizen representativeness of crowdsourcing achieved through 311 systems—the non-emergency and quality of life service request reporting systems used by local governments. Based on surveys of San Francisco residents conducted in 2011, 2013, and 2015, our findings suggest that no systematic biases exist in participation rates across a range of socio-economic indicators. In addition, the findings provide evidence that participation may be responding positively to the city’s responsiveness, thus creating a self-reinforcing process that benefits an increasingly diverse and representative body of users. This inquiry builds on earlier studies of Boston and San Francisco that show that 311 systems did not bias response to traditionally disadvantaged groups (lower socioeconomic status or racial/ethnic minorities) at the demand level nor from high-volume users.

Keywords: crowdsourcing, coproduction, 311 Systems, citizen participation, San Francisco, Representation, Information Technology in Government

JEL Classification: H11, H70

Suggested Citation

Clark, Benjamin Y. and Brudney, Jeffrey, Citizen Representation in City Government-Driven Crowdsourcing (October 10, 2017). Benjamin Y. Clark and Jeffrey L. Brudney. (TBD). “Citizen Representation in City Government-Driven Crowdsourcing.” Computer Supported Cooperative Work, Online First, Available at SSRN: https://ssrn.com/abstract=2473543 or http://dx.doi.org/10.2139/ssrn.2473543

Benjamin Y. Clark (Contact Author)

University of Oregon - School of Planning, Public Policy & Management ( email )

Eugene, OR 97403
United States

HOME PAGE: http://bit.ly/BenClark

Jeffrey Brudney

University of North Carolina (UNC) at Wilmington ( email )

601 South College Road
Wilmington, NC 28403
United States

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