Fostering Initial Trust in Applications – Developing and Evaluating Requirement Patterns for Application Websites
21st European Conference on Information Systems (ECIS), Utrecht, The Netherlands, June 2013
13 Pages Posted: 1 Aug 2014
Date Written: July 30, 2014
Abstract
When users first encounter an application, or decide which application from a number of options to use, their initial trust in this application is a determinant for their willingness to adopt it. At this time, users have not yet had a chance to interact with the application, and hence their perceptions are based on the application presentation on the website rather than on the application’s actual performance. To help providers select supporting measures for the website to improve the perceived trustworthiness of their application, we propose a set of requirement patterns. Patterns are used in requirements engineering to recognize important and recurring issues, thus reducing the effort during requirements specification. We developed them from trust theory, following the design-science based evaluation framework for patterns. To evaluate the feasibility of our approach, 17 teams used the patterns to specify a website for a mobile application. The results indicate that the teams frequently used ten of our proposed patterns. A subsequent survey regarding pattern quality shows an overall acceptance and that the team members rated the patterns as comprehensible, understandable and helpful. We hence conclude that our approach to incorporating trust-based requirements to foster initial trust in application website specifications is feasible.
Keywords: Initial Trust, Requirement Patterns, Application Websites
Suggested Citation: Suggested Citation
Do you have a job opening that you would like to promote on SSRN?
Recommended Papers
-
The Use of Partial Least Squares Path Modeling in International Marketing
By Jörg Henseler, Christian M. Ringle, ...
-
Dual Paths to Performance: The Impact of Global Pressures on MNC Subsidiary Conduct and Performance
By Sunil Venaik, David Midgley, ...
-
An Empirical Comparison of the Efficacy of Covariance-Based and Variance-Based SEM
By Werner J. Reinartz, Michael Haenlein, ...
-
Capturing Customer Heterogeneity Using a Finite Mixture Pls Approach
By Andreas Herrmann, Carsten H. Hahn, ...
-
Gender and Employee Attitudes: The Role of Organizational Justice Perceptions
By N. Ramamoorthy and Patrick Flood
-
By Scott B. Mackenzie, Philip M. Podsakoff, ...
-
A Critical Look at the Use of PLS-SEM in MIS Quarterly
By Christian M. Ringle, Marko Sarstedt, ...
