Online Dispute Resolution Services: A Selected Number of Case Studies

(2014) 20(6) Computer and Telecommunications Law Review 172-178

7 Pages Posted: 10 Aug 2014

See all articles by Pablo Cortes

Pablo Cortes

University of Leicester - School of Law

Date Written: August 8, 2014

Abstract

This paper considers a number of ODR case studies employed to settle disputes arising from e-commerce and offline. After describing the role of ODR, this paper examines Cybersettle; the Resolution Centre of eBay and Paypal; and its spin-off, Modria; and a number of court annexed ODR schemes operating in the UK. This paper concludes by noting that there is an institutional interest from part of the EU and the UN in collecting best practices and promoting ODR mechanisms from a top down approach.

Keywords: ADR, ODR

Suggested Citation

Cortes, Pablo, Online Dispute Resolution Services: A Selected Number of Case Studies (August 8, 2014). (2014) 20(6) Computer and Telecommunications Law Review 172-178, Available at SSRN: https://ssrn.com/abstract=2477885

Pablo Cortes (Contact Author)

University of Leicester - School of Law ( email )

University Road
Leicester LE1 7RH, LE1 7RH
United Kingdom

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