How to Use Behavioral Research Insights on Trust for HCI System Design

8 Pages Posted: 24 Aug 2014

See all articles by Matthias Söllner

Matthias Söllner

University of Kassel - Information Systems; University of St. Gallen - Institute of Information Management

Axel Hoffmann

University of Kassel

Holger Hoffmann

University of Kassel

J. M. Leimeister

University of St. Gallen; University of Kassel - Information Systems

Date Written: 2012

Abstract

Trust has been shown to be a major antecedent of technology acceptance and usage. Consequently, behavioral research has created vast insights on trust building. However, only a small fraction of the existing literature also shows ways of systematically including these insights into system design. Hence, the potential of most behavioral insights on trust for developing new systems often remains only partly realized. To alleviate this problem, we present a way to systematically derive trust-supporting design elements using trust theory. Using a laboratory experiment, we show that the trust- related design elements derived from theory are regarded as being important by the participants, and significantly increased their trust in a restaurant recommendation system as well as in their intention to use it in the future.

Keywords: Theory, trust, technology acceptance and usage, system design, laboratory experiment

Suggested Citation

Söllner, Matthias and Hoffmann, Axel and Hoffmann, Holger and Leimeister, Jan Marco, How to Use Behavioral Research Insights on Trust for HCI System Design (2012). Available at SSRN: https://ssrn.com/abstract=2484637 or http://dx.doi.org/10.2139/ssrn.2484637

Matthias Söllner

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

University of St. Gallen - Institute of Information Management

Müller-Friedberg-Str. 8
St. Gallen, 9000
Switzerland

Axel Hoffmann

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Straße 1
34109 Kassel, Hessen 34127
Germany

Holger Hoffmann

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Straße 1
34109 Kassel, Hessen 34127
Germany

Jan Marco Leimeister (Contact Author)

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

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