Toward a Theoretical Framework for Ethical Decision Making of Street-Level Bureaucracy: Existing Models Reconsidered.

Abstract

Much research has been done on the way in which individuals in organizations deal with their discretion. This article focuses on the literature on street-level bureaucracy and the literature on ethical decision-making. Despite their shared attempt to explain individual behaviour and decision-making, these research traditions have been developed quite independently. Moreover, while they both list relevant influencing factors, they do not succeed entirely in clarifying how and under which circumstances these factors have an impact on individual behaviour and decision-making. This article attempts to substantiate how the concept of ‘social mechanism’ could help to open the black box of causation.