Conflict Resolution in the Workplace: What Will the Future Bring?

Brubaker, D., Noble, C., Fincher, R., Park, S. K.-Y. and Press, S. (2014), Conflict Resolution in the Workplace: What Will the Future Bring?. Conflict Resolution Quarterly, 31: 357–386. doi: 10.1002/crq.21104

Posted: 29 Oct 2014

See all articles by David Brubaker

David Brubaker

Eastern Mennonite University

Cinnie Noble

Independent

Richard Fincher

Independent

Susan Kee-Young Park

University of California, Davis

Sharon Press

Mitchell Hamline School of Law Dispute Resolution Institute

Date Written: June 24, 2014

Abstract

Collaborative processes to resolve conflict in the workplace have permeated organizations in North America over the past thirty years. Mediation and arbitration processes made the earliest inroads in organizations, joined more recently by conflict coaching and organizational ombudsry. Concurrently, law schools and other graduate schools expanded their alternative dispute resolution (ADR) offerings and conflict resolution programs. This article charts the trends in workplace conflict management and ADR education and proposes where the field may be heading in the coming years. The authors note growing demand for workplace mediation, coaching, and ombuds offices, and they call for broader adoption of integrated conflict management systems.

Keywords: Workplace conflict, mediation, conflict coaching, arbitration, ombuds, ADR

Suggested Citation

Brubaker, David and Noble, Cinnie and Fincher, Richard and Kee-Young Park, Susan and Press, Sharon, Conflict Resolution in the Workplace: What Will the Future Bring? (June 24, 2014). Brubaker, D., Noble, C., Fincher, R., Park, S. K.-Y. and Press, S. (2014), Conflict Resolution in the Workplace: What Will the Future Bring?. Conflict Resolution Quarterly, 31: 357–386. doi: 10.1002/crq.21104, Available at SSRN: https://ssrn.com/abstract=2515393

David Brubaker (Contact Author)

Eastern Mennonite University ( email )

1200 Park Road
Harrisonburg, VA 22802
United States

Cinnie Noble

Independent ( email )

Richard Fincher

Independent ( email )

Susan Kee-Young Park

University of California, Davis ( email )

One Shields Avenue
Apt 153
Davis, CA 95616
United States

Sharon Press

Mitchell Hamline School of Law Dispute Resolution Institute ( email )

875 Summit Ave
St. Paul, MN 55105-3076
United States
651-290-6436 (Phone)

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