Two Perspectives on Learning the Organizational Ombudsman Role

Myers, L. and Witzler, L. (2014), Two Perspectives on Learning the Organizational Ombudsman Role. Conflict Resolution Quarterly, 31: 447–462. doi: 10.1002/crq.21096

Posted: 4 Nov 2014

See all articles by Linda Myers

Linda Myers

University of North Carolina (UNC) at Chapel Hill - National Institute of Health

Lisa Witzler

National Institutes of Health

Date Written: June 26, 2014

Abstract

This article explores the challenges in learning the role of the organizational ombudsman from the perspectives of two practitioners — one an experienced workplace mediator, the other a student of conflict resolution. The discussion of the shift in thinking, as well as skills needed to transition into the various facets of organizational ombudsman work, combines concepts from ombudsman theory with insights on enhancing ombudsman practice. The authors provide observations and recommendations based on their own experiences assuming the roles of a new ombudsman, including reflective practice and partnering, coaching with employees, and expanding systemic engagements with and cultural knowledge of organizations.

Keywords: organizational ombuds, mediation, conflict coaching, ADR, reflective practice, culture

Suggested Citation

Myers, Linda and Witzler, Lisa, Two Perspectives on Learning the Organizational Ombudsman Role (June 26, 2014). Myers, L. and Witzler, L. (2014), Two Perspectives on Learning the Organizational Ombudsman Role. Conflict Resolution Quarterly, 31: 447–462. doi: 10.1002/crq.21096, Available at SSRN: https://ssrn.com/abstract=2515437

Linda Myers (Contact Author)

University of North Carolina (UNC) at Chapel Hill - National Institute of Health ( email )

Chapel Hill, NC
United States

Lisa Witzler

National Institutes of Health ( email )

9000 Rockville Pike
Building 31 Room 2B63
Betheseda, MD 20892
United States

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