Strategic Analysis on Consumer Satisfaction for Retirement Plan of Life Insurance Industries: A Case Study of Rajasthan

12 Pages Posted: 7 Nov 2014

See all articles by Prof. Devendra Pathak

Prof. Devendra Pathak

Dr. K. N. Modi University, Newai (RAJ)

Dr. Mohit Sharma

Shri Venkateshwara University

Date Written: November 4, 2014

Abstract

The Government of India made history on October 24, 2000 by once again bringing back insurance business to private companies, which had earlier been abolished 24 years ago. The opening of the insurance sector was facilitated through the Insurance Regulatory and Development Authority (IRDA). Today, organizations are competing in complex business environments characterized by continuous changes in economic, social politico-legal and regulatory factors. The insurance sector along with other elements of marketing, as well as financial infrastructure, have been touched and influenced by the process of liberalization and globalization in India. The customer is the king in the market. Life Insurance companies deal in intangible products. With the entry of private players, the competition is becoming intense. In order to satisfy the customer, every company is trying to implement a consumer satisfaction (CS) program.

Keywords: Insurance Management, Life Insurance Companies, Consumer Behavior

Suggested Citation

Pathak, Devendra and Sharma, Dr. Mohit, Strategic Analysis on Consumer Satisfaction for Retirement Plan of Life Insurance Industries: A Case Study of Rajasthan (November 4, 2014). Available at SSRN: https://ssrn.com/abstract=2518903 or http://dx.doi.org/10.2139/ssrn.2518903

Devendra Pathak

Dr. K. N. Modi University, Newai (RAJ) ( email )

Ricco Industry Area II, Phaqse-II
Newai Dist
TONK, PRESIDENT 304021
India

Dr. Mohit Sharma (Contact Author)

Shri Venkateshwara University ( email )

NH-24, 10 KM SO FAR FROM GAJRAULA
NEAR RAJABPUR
AMROHA, UTTAR PRADESH 244235
India

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