Gender Differences in Trust Dynamics: Women Trust More than Men Following a Trust Violation

Haselhuhn, M. P., Kennedy, J. A., Kray, L. J., Van Zant, A., & Schweitzer, M. E. (2014). Gender differences in trust dynamics: Women trust more than men following a trust violation. Journal of Experimental Social Psychology, 56, 104-109.

Vanderbilt Owen Graduate School of Management Research Paper No. 2532683

24 Pages Posted: 3 Dec 2014 Last revised: 2 Nov 2015

See all articles by Michael P. Haselhuhn

Michael P. Haselhuhn

University of Pennsylvania - Operations & Information Management Department

Jessica Kennedy

Vanderbilt University - Organizational Behavior

Laura Kray

Berkeley-Haas Management of Organizations; UC Berkeley Haas School of Business

Alex Van Zant

University of California, Berkeley

Maurice E. Schweitzer

University of Pennsylvania - Operations & Information Management Department

Date Written: December 1, 2014

Abstract

Despite the importance of trust for efficient social and organizational functioning, transgressions that betray trust are common. We know little about the personal characteristics that affect the extent to which transgressions actually harm trust. In this research, we examine how gender moderates responses to trust violations. Across three studies, we demonstrate that following a violation, women are both less likely to lose trust and more likely to restore trust in a transgressor than men. Women care more about maintaining relationships than men, and this greater relational investment mediates the relationship between gender and trust dynamics.

Suggested Citation

Haselhuhn, Michael P. and Kennedy, Jessica and Kray, Laura and Van Zant, Alex and Schweitzer, Maurice E., Gender Differences in Trust Dynamics: Women Trust More than Men Following a Trust Violation (December 1, 2014). Haselhuhn, M. P., Kennedy, J. A., Kray, L. J., Van Zant, A., & Schweitzer, M. E. (2014). Gender differences in trust dynamics: Women trust more than men following a trust violation. Journal of Experimental Social Psychology, 56, 104-109.; Vanderbilt Owen Graduate School of Management Research Paper No. 2532683. Available at SSRN: https://ssrn.com/abstract=2532683

Michael P. Haselhuhn

University of Pennsylvania - Operations & Information Management Department ( email )

Philadelphia, PA 19104
United States

Jessica Kennedy (Contact Author)

Vanderbilt University - Organizational Behavior ( email )

Nashville, TN 37203
United States

Laura Kray

Berkeley-Haas Management of Organizations ( email )

545 Student Services Building
Berkeley, CA 94720
United States

HOME PAGE: http://facultybio.haas.berkeley.edu/faculty-list/kray-laura

UC Berkeley Haas School of Business ( email )

545 Student Services Building, #1900
2220 Piedmont Avenue
Berkeley, CA 94720
United States

Alex Van Zant

University of California, Berkeley ( email )

310 Barrows Hall
Berkeley, CA 94720
United States

Maurice E. Schweitzer

University of Pennsylvania - Operations & Information Management Department ( email )

Philadelphia, PA 19104
United States
215-898-4776 (Phone)
215-898-3664 (Fax)

Register to save articles to
your library

Register

Paper statistics

Downloads
144
Abstract Views
944
rank
199,648
PlumX Metrics