Quality Management is Ongoing Social Innovation
In: Müller, Karel; Roth, Steffen; Zak, Milan (eds.): Social Dimension of Innovation, Prag; Linde, 2010
32 Pages Posted: 5 Dec 2014 Last revised: 25 Mar 2016
Date Written: October 29, 2010
Quality management, the traditional one and more so the modern Total Quality Management like the EFQM Excellence model, are exclusively social innovation thoroughly based in the social sciences, theoretically as well as methodically. In a more or less consistent way these systems have become a normal function in many organisations across all economic and social sectors.
What started centuries ago in crafts and trades with qualificational access barriers (guilds) as regulation mechanisms of quality performance and what found its first comprehensive expression for large industrial organisations in Taylor‟s Scientific Management, has become quality management since the US industry of arms and weapons needed it to fight the German Nazi regime in the forties of last century. Since then quality management has evolved from a bureaucratic control mechanism of the large industry to a ubiquitous systemic management concept based on objectives, strategies, processes and evidence-based measurement of results. Its systematic beginnings can be traced back to the fifties of last century in Japan. There, quality management obviously was a highly successful orientation with serious consequences for the American as well as for the European industries up to the late eighties. Today, the focus is changing from the management of quality to the quality of managing organisations. Several scientifically solid studies have shown that companies with a total quality orientation are economically more successful and organisationally more effective, efficient and reflective than other enterprises.
Keywords: Social science-based innovation; Quality management, TQM, management quality, organisational quality
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