Computer-Mediated Inter-Organizational Knowledge-Sharing: Insights From a Virtual Team Innovating Using a Collaborative Tool

Information Resources Management Journal, Vol. 13, No. 1, 2000

3 Pages Posted: 14 Dec 2014

See all articles by Ann Majchrzak

Ann Majchrzak

University of Southern California - Marshall School of Business

Ronald Rice

University of California, Santa Barbara (UCSB)

Nelson King

American University of Beirut - Olayan School of Business

Arvind Malhotra

University of North Carolina Kenan-Flagler Business School; University of North Carolina (UNC) at Chapel Hill - Management-Strategy Area

Sulin Ba

University of Connecticut School of Business

Date Written: December 11, 2014

Abstract

How does a team use a computer-mediated technology to share and reuse knowledge when the team is inter-organizational and virtual, when the team must compete for the attention of team members with collocated teams, and when the task is the creation of a completely new innovation? From a review of the literature on knowledge sharing and reuse using collaborative tools, three propositions are generated about the likely behavior of the team in using the collaborative tool and reusing the knowledge put in the knowledge repository. A multi-method longitudinal research study of this design team was conducted over their ten-month design effort. Both qualitative and quantitative data were obtained. Results indicated that the propositions from the literature were insufficient to explain the behavior of the team. We found that ambiguity of the task does not determine use of a collaborative tool; that tool use does not increase with experience; and that knowledge that is perceived as transient (whether it really is transient or not) is unlikely to be referenced properly for later search and retrieval. Implications for practice and theory are discussed.

Suggested Citation

Majchrzak, Ann and Rice, Ronald and King, Nelson and Malhotra, Arvind and Ba, Sulin, Computer-Mediated Inter-Organizational Knowledge-Sharing: Insights From a Virtual Team Innovating Using a Collaborative Tool (December 11, 2014). Information Resources Management Journal, Vol. 13, No. 1, 2000. Available at SSRN: https://ssrn.com/abstract=2537032

Ann Majchrzak (Contact Author)

University of Southern California - Marshall School of Business ( email )

701 Exposition Blvd
Los Angeles, CA 90089
United States

Ronald Rice

University of California, Santa Barbara (UCSB) ( email )

Santa Barbara, CA 93106
United States

Nelson King

American University of Beirut - Olayan School of Business ( email )

Bliss Street
Beirut 1107 2020
Lebanon

HOME PAGE: http://sites.google.com/site/king2know/

Arvind Malhotra

University of North Carolina Kenan-Flagler Business School ( email )

Chapel Hill, NC
United States

University of North Carolina (UNC) at Chapel Hill - Management-Strategy Area ( email )

Chapel Hill, NC 27599
United States

Sulin Ba

University of Connecticut School of Business ( email )

368 Fairfield Road
Storrs, CT 06269-2041
United States

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