Relationship between TQM Dimensions and Organizational Performance

Pakistan Journal of Commerce and Social Sciences, 8 (3), 662-679

18 Pages Posted: 24 Dec 2014

See all articles by Shahid Mahmood

Shahid Mahmood

The Islamia University of Bahawalpur, Pakistan

Professor Faisal Qadeer

The University of Lahore

Aftab Ahmed

National College of Business Administration and Economics (NCBA&E)

Date Written: December 23, 2014

Abstract

The maintenance and enhancement of organizational performance is a challenge for firms as they always try to sustain competitive advantage. This challenge may be convened through the principles of total quality management (TQM). The organizations ought to understand what dimensions of quality management system are more important for performance enhancement. This paper focuses on four TQM dimensions; customer focus, continuous improvement, employee involvement, top management support to identify the most critical quality dimensions as predictor of organizational performance. The results are based on the empirical data collected from a self-administrative survey from 90 organizations (270 managers) of textile sector in Pakistan. Multiple linear regression results reveal that continuous improvement and employee involvement are the most critical dimensions for predicting organizational performance. Whereas, customer focus and top management support has no statistical significance for predicting the performance. The research poses future directions along with implications for theory and practitioners.

Suggested Citation

Mahmood, Shahid and Qadeer, Faisal and Ahmed, Aftab, Relationship between TQM Dimensions and Organizational Performance (December 23, 2014). Pakistan Journal of Commerce and Social Sciences, 8 (3), 662-679. Available at SSRN: https://ssrn.com/abstract=2542233

Shahid Mahmood

The Islamia University of Bahawalpur, Pakistan ( email )

Bahawalpur, Punjab 63100
Pakistan

Faisal Qadeer (Contact Author)

The University of Lahore ( email )

1 - KM Defence Road
Lahore, Punjab
Pakistan

HOME PAGE: http://www.uol.edu.pk/Home

Aftab Ahmed

National College of Business Administration and Economics (NCBA&E) ( email )

40/E-1, Gulberg-III
National College of Business Administration & Econ
Lahore, Punjab 54660
Pakistan

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