Lessons from Multi-Agency Information Management Projects: Case of the Online Business Licensing Service (OBLS) Project, Singapore

International Journal of Information Management, 2010, 30(1), pp. 85-93

9 Pages Posted: 7 Jan 2015

See all articles by Thompson Teo

Thompson Teo

National University of Singapore (NUS) - NUS Business School

Tat Koon Koh

Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management

Date Written: 2010

Abstract

Multi-agency information management projects are becoming increasingly common. Yet, there is relatively limited research in this area, particularly in the context of electronic government (e-government). This paper fills this gap in the literature by examining a successful information management project called the Online Business Licensing Service (OBLS) that aims to streamline the various licenses (managed by different agencies) required to operate a business in Singapore. The findings suggest that multi-agency projects are inherently more complex than single agency projects. A set of lessons on managing such projects is presented and these lessons should prove useful to researchers and practitioners as multi-agency information management projects become increasingly more widespread.

Keywords: Electronic government, Singapore, Online Business Licensing Service, Lessons

Suggested Citation

Teo, Thompson and Koh, Tat Koon, Lessons from Multi-Agency Information Management Projects: Case of the Online Business Licensing Service (OBLS) Project, Singapore (2010). International Journal of Information Management, 2010, 30(1), pp. 85-93, Available at SSRN: https://ssrn.com/abstract=2545598

Thompson Teo

National University of Singapore (NUS) - NUS Business School ( email )

1 Business Link
Singapore, 117592
Singapore

Tat Koon Koh (Contact Author)

Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management ( email )

Clear Water Bay
Kowloon
Hong Kong

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