The Growing Pains of Change: Leading Through Crisis and Conflict to Achieve Positive Results. A Case Study in Higher Education Assessment Processes

3 Pages Posted: 5 Feb 2015

Date Written: February 3, 2015

Abstract

The climate of higher education has shifted attention to accountability and evidence-based planning as the centralize force for college progression. As mandated from accrediting bodies, institutions have levitated to models of continuous quality improvement mechanism and strategies. This new paradigm has brought about resistance and reluctance to change. Similar to private organizations, the slower progressing institutions are lacking in performance and in many cases this low performance has resulted in accreditation sanctions. The following report investigates the growing pains of change through the venues of crisis and conflict and provides guidance for effective leadership response. Additionally, the study reflects on a case that shows an effective transition through crisis and conflict to adopt the new changes and strategies to meet accreditation requirements.

Keywords: Change, Higher Education, Leadership, Student Learning Assessment

JEL Classification: I21

Suggested Citation

Zentner, Aeron, The Growing Pains of Change: Leading Through Crisis and Conflict to Achieve Positive Results. A Case Study in Higher Education Assessment Processes (February 3, 2015). Available at SSRN: https://ssrn.com/abstract=2560118 or http://dx.doi.org/10.2139/ssrn.2560118

Aeron Zentner (Contact Author)

Coastline Community College ( email )

11460 Warner Avenue
Fountain Valley, CA 92708
United States

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