Employees Dissastification and Turnover Crises: A Study of Hotel Industry, Malaysia

11 Pages Posted: 16 Mar 2015 Last revised: 19 Mar 2015

See all articles by Noorliza Zainol

Noorliza Zainol

UiTM Pulau Pinang

Abdul Ahmad Rozali

Universiti Teknologi MARA (UiTM)

Nakia Nordin

UiTM Pulau Pinang

Farina Tazijan

UiTM Pulau Pinang

Putri Ab Rashid

Universiti Teknologi MARA (UiTM)

Date Written: March 11, 2015

Abstract

The number of hotels and employees’ turnover was rapidly mushrooming in Malaysia. This turnover occurred for several reasons such employee dissatisfaction and inhospitable work milieu might trigger the employees jump to others hotel for better job and working ambiance. This study reviews the literature relevant to turnover crises and it purpose is to give an overview of the causes of job dissatisfaction, which force an employee to quit from their current job and ponder other job opportunities. Focus of this study highlights the turnover crises in Malaysia, review of the effect of employment working environment and employee satisfaction towards the turnover crisis in hotel industry.

Keywords: Employee Satisfaction, Turnover Crises, Hotel Industry

Suggested Citation

Zainol, Noorliza and Ahmad Rozali, Abdul and Nordin, Nakia and Tazijan, Farina and Ab Rashid, Putri, Employees Dissastification and Turnover Crises: A Study of Hotel Industry, Malaysia (March 11, 2015). Available at SSRN: https://ssrn.com/abstract=2576603 or http://dx.doi.org/10.2139/ssrn.2576603

Noorliza Zainol (Contact Author)

UiTM Pulau Pinang ( email )

Jalan Permatang Pauh
Permatang Pauh
Bukit Mertajam, 13500
Malaysia
0194783397 (Phone)

Abdul Ahmad Rozali

Universiti Teknologi MARA (UiTM) ( email )

40450 Shah Alam
Johor
Dungun, Selangor 23000
Malaysia

Nakia Nordin

UiTM Pulau Pinang ( email )

Jalan Permatang Pauh
Permatang Pauh
Bukit Mertajam, MA 13700
Malaysia

Farina Tazijan

UiTM Pulau Pinang ( email )

Jalan Permatang Pauh
Permatang Pauh
Bukit Mertajam, MA 13700
Malaysia
0192524834 (Phone)

Putri Ab Rashid

Universiti Teknologi MARA (UiTM) ( email )

40450 Shah Alam
Johor
Dungun, Selangor 23000
Malaysia

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