Determinants and Consequences of On-the-job Relationships: An Empirical Analysis of Italian Social Cooperatives

26 Pages Posted: 18 Mar 2015

See all articles by Sara Depedri

Sara Depedri

European Research Institute on Cooperative & Social Enterprises (EURICSE); University of Trento

Date Written: February 28, 2015

Abstract

This paper introduces an empirical investigation of on-the-job relationships by studying two facets of relationships, namely time spent in relationships with colleagues and clients and quality of relationships cultivated on the job. The analysis is carried out on a sample of organisations in the welfare sector. This sector is characterised by the relevance of relationships due to the multitasking activity performed; specifically, the quality of services produced is frequently to result from attention paid to clients and relational aspects.

The paper focuses on both the determinants of time spent in relationships and employees satisfaction with relationships in order to understand the main factors determining the development of relationships, as well as the impact of relationships with colleagues and superiors on employees’ well-being and performance. The natural traits of employees and their motivations towards relationships, affective and informational support by colleagues and superiors and the working environment are individuated as determinants of good-quality relationships. Furthermore, the results show that having good on-the-job relationships enhances job satisfaction, but also workforce productivity, with positive consequences for organisations as well.

Keywords: Relationships, social support, job satisfaction, effort.

JEL Classification: D03; D23; J24; J28; L31; O31.

Suggested Citation

Depedri, Sara, Determinants and Consequences of On-the-job Relationships: An Empirical Analysis of Italian Social Cooperatives (February 28, 2015). Journal of Entrepreneurial and Organizational Diversity, Vol. 3, No. 2, 2015, p. 49-74. Available at SSRN: https://ssrn.com/abstract=2577217

Sara Depedri (Contact Author)

European Research Institute on Cooperative & Social Enterprises (EURICSE) ( email )

Via S. Giovanni 36
38122 Trento (TN)
Italy

University of Trento

Via Giuseppe Verdi 26
Trento, Trento 38152
Italy

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
35
Abstract Views
479
PlumX Metrics