Managerial Governance and Transparency in Public Sector to Improve Services for Citizens and Companies

Open Review of Management, Banking and Finance, Regent’s University, London, UK, Vol. 1, issue 1, pp. 45-51, 2015

7 Pages Posted: 15 Mar 2015

See all articles by Nunzio Casalino

Nunzio Casalino

Università degli Studi Guglielmo Marconi - LUISS Business School; Guglielmo Marconi University

Peter Bednar

University of Portsmouth, UK

Date Written: January 1, 2015

Abstract

Recent debate and associated initiatives dealing with public sector innovation have mainly aimed at improving the effectiveness and efficiency of the delivery of public services and improved transparency and user friendliness. Beyond typical administrative reforms, innovation is expected to help address societal challenges such as the aging population, inclusion, health care, education, public safety, environment and greenhouse gas emissions reduction. The public sector consists of a complex open system of organizations with various tasks. Therefore, decision-making can be slower than in the private sector because of large chains of command. Innovations here will often have an impact across this complex organizational structure, and thus must be supported by a robust strategy. To strengthen democracy, promote government efficiency and effectiveness, discourage wastes and misuses of government resources, public administrations have to promote a new stronger level of openness in government. The purpose of this manuscript is to describe an innovative approach for the governance of public systems and services, currently applied in the Italian public administration domain, which could be easily replicated in other countries as well. Two initiatives, to collect and provide relevant public information gathered from different and heterogeneous public organizations, to improve government processes and increase quality of services for citizens and companies, are described. The cases adopted have been validated through a case analysis approach involving the Italian Agency for the public administration digitalization to understand new e-government scenarios within the context of governmental reforms heavily influenced by the principles of Open Government Model.

Keywords: Public sector, efficiency, transparency, organizational effectiveness, knowledge management systems, open-data, e-government strategy

Suggested Citation

Casalino, Nunzio and Bednar, Peter, Managerial Governance and Transparency in Public Sector to Improve Services for Citizens and Companies (January 1, 2015). Open Review of Management, Banking and Finance, Regent’s University, London, UK, Vol. 1, issue 1, pp. 45-51, 2015. Available at SSRN: https://ssrn.com/abstract=2578142

Nunzio Casalino (Contact Author)

Università degli Studi Guglielmo Marconi - LUISS Business School ( email )

Rome, RM
Italy

HOME PAGE: http://www.unimarconi.it

Guglielmo Marconi University ( email )

Rome
Italy

Peter Bednar

University of Portsmouth, UK ( email )

Winston Churchhill Avenue
Portsmouth, Hampshire PO1 2UP
United Kingdom

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