Citizens’ Satisfaction with Tariffs and Methods of Payment for Services Provided by Local Public Authorities. Empirical Evidence in Romania

International Conference: Financial World: Present and Outlooks, Procedia Economics and Finance, Forthcoming

14 Pages Posted: 20 Mar 2015

See all articles by Ciprian Marcel Pop

Ciprian Marcel Pop

Babes-Bolyai University - Department of Marketing

Raluca Băbuţ

Babes-Bolyai University - Faculty of Economics and Business Administration

Dan-Cristian Dabija

Babes-Bolyai University Cluj-Napoca, Faculty of Economics and Business Administration, Department of Marketing

Date Written: March 18, 2015

Abstract

In the context of a sharp decrease in the citizens’ standard of living, and of the increase in unemployment and the need to upgrade local infrastructure, public authorities throughout the country face some major challenges. On the one hand, they have to ensure the cash flow needed to support current and new investments and, on the other hand, manage properly the local tax and duty receipts. As the international visibility of localities cannot be increased unless thoughtful and well-funded investment plans are implemented to remediate local infrastructure, local public authorities must see that citizens are still satisfied with the level of taxation and the public services provided. Local public authorities must prove fully responsible with the public money and grant low-income people the possibility to pay taxes by installments. Additionally, they must innovate, granting citizens various methods of payment of taxes and duties due: at the cash desk, through bank transfer or by credit card.

Within the research conducted among local public authorities in Transylvania, the authors attempt to highlight to what degree these objectives are implemented in localities studied by decision-makers, as well as citizens’ degree of satisfaction with these objectives. Using multivariate analyses, the research reveals important managerial implications for the surveyed organizations and has an important scientific contribution to the studies on local public authorities in Romania.

Keywords: Tariffs, Citizen, Romania, Satisfaction, local public authorities

JEL Classification: M30, M31

Suggested Citation

Pop, Ciprian Marcel and Băbuţ, Raluca and Dabija, Dan-Cristian, Citizens’ Satisfaction with Tariffs and Methods of Payment for Services Provided by Local Public Authorities. Empirical Evidence in Romania (March 18, 2015). International Conference: Financial World: Present and Outlooks, Procedia Economics and Finance, Forthcoming, Available at SSRN: https://ssrn.com/abstract=2580319

Ciprian Marcel Pop

Babes-Bolyai University - Department of Marketing ( email )

Str Teodor Mihali, Nr.58-60
Cluj-Napoca, RO- 400591
Romania

Raluca Băbuţ

Babes-Bolyai University - Faculty of Economics and Business Administration ( email )

Str Teodor Mihali, Nr.58-60
Cluj-Napoca, RO- 400591
Romania

Dan-Cristian Dabija (Contact Author)

Babes-Bolyai University Cluj-Napoca, Faculty of Economics and Business Administration, Department of Marketing ( email )

Str Teodor Mihali, Nr.58-60
Cluj-Napoca, RO- 400591
Romania

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
18
Abstract Views
375
PlumX Metrics