The Temple of TQM (Total Quality Management)
OmniScience: A Multi-disciplinary Journal Volume 2, Issue 2, August 2012, Pages 61-78
16 Pages Posted: 23 Mar 2015 Last revised: 9 May 2015
Date Written: March 21, 2015
God is omnipresent, yet the attempts to provide him a transit office space are made good in a temple. Similarly, “quality is everywhere,” while the approach to manage is attempted through total quality (TQ) philosophy. The devotees (practitioners) conform to daily management (cleanliness/piousness), demonstrate dedication and discipline in order to woo God (quality standards) to bless them. Thus, both God and goodness (TQ) make a founding on the essentialities of higher level logic – of quality of life. On such a premise, a place of wor(k)ship is frequently equated as holy as that of worshipping. An attempt is made to construct a conceptual temple over such foundation, expecting its tenets will just correspond with those of TQM. In the non-material scenario, each of these (temple or TQ) gets raised, deploying communication as mortar, culture as reinforcement, and commitment as concrete. Everything is well founded along the central pillar of values, the rise signifying an alignment to a higher level objective, the essence of which is holean (Holy Lean holistic).
Well, if the constructs of these two are similar, then they should behave as being correspondingly similar, and thereupon the knowledge may be interchangeably applied. This paper is an attempt to determine such equivalence. If yes, the experiences and measures from each of these shall be handy to improve quality of both, individually and together. This paper discusses the inculcation of a higher-level thinking and conduct among quality people (as designed to be, in a temple) for nursing a total quality (physical) environment, the situation where one enthusiastically pursues activities for total good!
Keywords: Dimensions of TQM, people, culture, leadership, AUM (alignment, utilization, transformation), model
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