Automobile Insurance Vehicle Repair Practices: Politics, Economics, and Consumer Interests

28 Pages Posted: 27 Mar 2015

See all articles by Cassandra R. Cole

Cassandra R. Cole

Florida State University - College of Business

Patrick F. Maroney

Florida State University - Risk Management Center

Kathleen A. McCullough

Florida State University - College of Business

Lawrence Powell

University of Alabama - Culverhouse College of Commerce & Business Administration

Date Written: Spring 2015

Abstract

There is a continuing debate related to insurers’ use of direct repair programs, in which they contract with particular body shops to perform insured auto repairs according to terms agreed to by the insurers and repair shop owners. A similar debate exists related to insurers specifying the use of aftermarket crash parts instead of original equipment manufacturer parts to replace damaged vehicle components, such as door panels, fenders, and hoods. This study examines these issues from a variety of perspectives providing initial evidence that if properly used, these cost containment tools can be beneficial to consumers and insurers.

Suggested Citation

Cole, Cassandra R. and Maroney, Patrick F. and McCullough, Kathleen A. and Powell, Lawrence, Automobile Insurance Vehicle Repair Practices: Politics, Economics, and Consumer Interests (Spring 2015). Risk Management and Insurance Review, Vol. 18, Issue 1, pp. 101-128, 2015, Available at SSRN: https://ssrn.com/abstract=2585786 or http://dx.doi.org/10.1111/rmir.12032

Cassandra R. Cole (Contact Author)

Florida State University - College of Business ( email )

423 Rovetta Business Building
Tallahassee, FL 32306-1110
United States

Patrick F. Maroney

Florida State University - Risk Management Center ( email )

Tallahasse, FL 32306
United States

Kathleen A. McCullough

Florida State University - College of Business ( email )

Department of Risk Management and Insurance
150 Rovetta Business Building
Tallahassee, FL 32306-1110
United States
850-644-8358 (Phone)
850-644-4077 (Fax)

Lawrence Powell

University of Alabama - Culverhouse College of Commerce & Business Administration ( email )

Culverhouse College of Business
Tuscaloosa, AL 35487-0223
United States

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