The Role of Organizational Learning in Understanding Relationship between Total Quality Management and Organizational Performance

Pakistan Journal of Commerce and Social Sciences, 9(1), 282-302, 2015

21 Pages Posted: 16 Apr 2015 Last revised: 19 Apr 2015

See all articles by Shahid Mahmood

Shahid Mahmood

The Islamia University of Bahawalpur, Pakistan

Professor Faisal Qadeer

The University of Lahore

Aftab Ahmed

National College of Business Administration and Economics (NCBA&E)

Date Written: April 1, 2015

Abstract

Total quality management (TQM) is often considered a vital antecedent of a firm’s performance. However, not much is known about the mechanism through which TQM helps organizations to create this performance. The incorporation of organizational learning capability in the goals and objectives of TQM may help us understand TQM performance relationship. This study focuses on the interrelationship among TQM practices, organizational learning capability and organizational performance in textile sector of Pakistan. Moreover, this study also investigates organizational learning capability as a mediator between TQM practices and organizational performance. The results are based on the empirical data collected from a self-administrative survey from 270 managers working in 90 organizations of the textile sector. Hierarchical linear models are used to examine the hypothesized relations. The results reveal that both TQM practices and organizational learning capability of the manufacturing firms significantly impact their performance. The mediating role of organizational learning capability between TQM-performance is fully supported by our data. The implications for the theory and practice are discussed along with direction for the future research.

Keywords: Organizational performance; organizational learning capability; total quality

Suggested Citation

Mahmood, Shahid and Qadeer, Faisal and Ahmed, Aftab, The Role of Organizational Learning in Understanding Relationship between Total Quality Management and Organizational Performance (April 1, 2015). Pakistan Journal of Commerce and Social Sciences, 9(1), 282-302, 2015. Available at SSRN: https://ssrn.com/abstract=2594489

Shahid Mahmood

The Islamia University of Bahawalpur, Pakistan ( email )

Bahawalpur, Punjab 63100
Pakistan

Faisal Qadeer (Contact Author)

The University of Lahore ( email )

1 - KM Defence Road
Lahore, Punjab
Pakistan

HOME PAGE: http://www.uol.edu.pk/Home

Aftab Ahmed

National College of Business Administration and Economics (NCBA&E) ( email )

40/E-1, Gulberg-III
National College of Business Administration & Econ
Lahore, Punjab 54660
Pakistan

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