The Intention to Use Mobile Banking: Further Evidence from Saudi Arabia

South African Journal of Business Management. Vol. 46, No. 1, pp.23-34.

12 Pages Posted: 25 Apr 2015

See all articles by Ibrahim Al-Jabri

Ibrahim Al-Jabri

King Fahd University of Petroleum & Minerals

Date Written: March 31, 2015

Abstract

The purpose of this research paper is to develop and examine a research model to understand the factors that affect the intention to use mobile banking services in Saudi Arabia. Based on a paper-based survey of 253 respondents, the study utilized a Partial Least Squares (PLS) to empirically test the model. The results indicated strong support for the validity of proposed model with 66.7% of the variance in intention to use mobile banking. The results also indicated that compatibility was the strongest facilitator of intention while perceived risk was a barrier to the intention to use mobile banking. Trust had strong negative relationship with perceived risk, indicating that trust may alleviate the risk barrier, which could influence intention to use mobile banking. Contrary to previous research, perceived usefulness and perceived ease of use did not have significant effect on intention to use mobile banking. The implications of the findings were discussed and suggestions for future research were presented.

Keywords: Mobile banking, Perceived usefulness, Perceived ease of use, Perceived risk, Perceived trust, Compatibility, Saudi Arabia

Suggested Citation

Al-Jabri, Ibrahim, The Intention to Use Mobile Banking: Further Evidence from Saudi Arabia (March 31, 2015). South African Journal of Business Management. Vol. 46, No. 1, pp.23-34., Available at SSRN: https://ssrn.com/abstract=2598905

Ibrahim Al-Jabri (Contact Author)

King Fahd University of Petroleum & Minerals ( email )

KFUPM Business School
Department of IS&OM
Dhahran
Saudi Arabia

HOME PAGE: http://www.linkedin.com/in/ibrahim-al-jabri-78b30311/

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