Beyond Technology Adoption: Homeowner Satisfaction with Newly Adopted Residential Heating Systems

FCN Working Paper No. 1/2015

27 Pages Posted: 29 Apr 2015 Last revised: 16 Jun 2015

See all articles by Carl Christian Michelsen

Carl Christian Michelsen

RWTH Aachen University

Reinhard Madlener

RWTH Aachen University; Norwegian University of Science and Technology (NTNU)

Date Written: February 1, 2015


In this paper we study homeowner satisfaction with respect to innovative residential heating systems. In particular, we focus on the role of attributes of the home, homeowners’ socio-demographic characteristics, RHS-related knowledge, and adoption motivations. For this purpose, we apply a linear regression model on a dataset obtained from a survey among homeowners in Germany (N=2,135) that had adopted a RHS shortly before the survey was conducted. Moreover, we investigate differences between groups of homeowners by means of t-tests and ANOVA. Our research shows that the motivations for adopting an RHS are relevant factors explaining satisfaction with newly adopted RHS. Moreover, we find the degree of RHS-related knowledge relevant as well. Socio-demographic aspects – such as age, university degree, gender or income – are found to be less important. In particular, the preference to have an RHS that is compatible with daily habits and routines has a strong impact on satisfaction. We also find differences between groups of adopters. Specifically, adopters of a gas-fired condensing boiler or a heat pump are less satisfied than adopters of a wood pellet-fired boiler. The findings of this study may also contribute to a better understanding of factors influencing the word to mouth communication resulting in the uptake and diffusion of certain RHS over time.

Keywords: customer satisfaction, user satisfaction, post-adoption behavior, space heating

JEL Classification: C20, D12, O33, Q41

Suggested Citation

Michelsen, Carl Christian and Madlener, Reinhard, Beyond Technology Adoption: Homeowner Satisfaction with Newly Adopted Residential Heating Systems (February 1, 2015). FCN Working Paper No. 1/2015, Available at SSRN: or

Carl Christian Michelsen (Contact Author)

RWTH Aachen University ( email )

Templergraben 55
52056 Aachen, 52056
00492418049836 (Phone)
00492418049829 (Fax)


Reinhard Madlener

RWTH Aachen University ( email )

School of Business and Economics / E.ON ERC
Mathieustraße 10
Aachen, 52074
+49 241 80 49 820 (Phone)
+49 241 80 49 829 (Fax)


Norwegian University of Science and Technology (NTNU) ( email )

Trondheim NO-7491, 7491

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