Book Review: Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America
8 Pages Posted: 4 May 2015
Date Written: Winter, 2006
Charles Rossotti was the first non-lawyer to head the IRS since this Eisenhower administration and the first to serve under the provisions of the IRS Restructuring and Reform Act of 1998. In his memoir, Rossotti views the IRS generally, and his role in particular, from a number of viewpoints, all of which are inherently commercial. The first is the pervasive role of the taxpayer as customer. The second viewpoint is of Rossotti himself as corporate business consultant/problem-solver. Finally, Rossotti sees himself as chief executive officer of a corporate IRS. The book gives the reader a window into the inner workings of the Commissioner’s office during a watershed in the history of the IRS.
Keywords: Internal Revenue Service Commissioner, taxation, Charles Rossotti, taxation
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