Reporting, Reviewing, and Responding to Harassment on Twitter
63 Pages Posted: 15 May 2015
Date Written: May 13, 2015
In November 2014, Twitter granted Women, Action, and the Media (WAM!) this authorized reporter status. From November 6–26 2014, WAM! took in reports of Twitter-based harassment, assessed them, and escalated reports as necessary to Twitter for special attention. WAM! used a special intake form to collect data and promised publicly to publish what it learned from the data it collected. In three weeks, WAM! reviewers assessed 811 incoming reports of harassment and escalated 161 reports to Twitter, ultimately seeing Twitter carry out 70 account suspensions, 18 warnings, and one deleted account. This document presents findings from this three-week project; it draws on both quantitative and qualitative methods.
Findings focus on the people reporting and receiving harassment, the kinds of harassment that were reported, Twitter’s response to harassment reports, the process of reviewing harassment reports, and challenges for harassment reporting processes.
Keywords: Online harassment, Twitter, Cyberbullying, Mixed methods
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