Knowledge Management Systems and Remote Control: Noopower and the Contemporary Transnational Corporation
Forthcoming in MacDougall, Robert, Communication and Control. Lexington Books.
15 Pages Posted: 23 May 2015
Date Written: May 20, 2015
This paper explores the desire to remotely control knowledge as this desire is expressed in the business, management, and technical literature on Knowledge Management Systems (KMS). I argue that KMS are systems of noopower, or power directed at thoughts. Noopower seeks to modulate heterogeneous thoughts, and this can be done at a distance with the right assemblage of technologies and practices. KMS are such systems: they are assemblages of Internet-based communications systems, managerial practices, and measurements, all directed at strategically managing the process by which certain knowledges get converted into economic value. Thus, in the case of KMS, the goal is to direct the thoughts of a very difficult object to manage: the knowledge worker.
Keywords: noopower, knowledge workers, knowledge management systems
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