An Evaluation of Empirical Research in Managerial Support Systems

Decision Support Systems, 6 (1990) 203-226

24 Pages Posted: 20 Sep 2015 Last revised: 9 Dec 2016

See all articles by Izak Benbasat

Izak Benbasat

University of British Columbia (UBC) - Sauder School of Business

Barrie R. Nault

University of Calgary - Haskayne School of Business

Date Written: May 21, 1990

Abstract

This paper describes, summarizes and comments on the empirical studies in the use of three information technologies to support managerial activities: decision support systems (DSS), group decision support systems (GDSS), and expert systems (ES). These are collectively labelled as managerial support systems (MSS). A classification scheme to organize empirical research in MSS is proposed. An overview of empirical work on two major research themes, namely MSS "design" and "effects of use" of MSS, is then presented for the years 1981-1988. Following this overview, the research strategies suitable for empirical research in MSS are discussed. The paper concludes with suggestions about future research directions in the field.

Keywords: Decision support systems, Group decision support systems, Expert systems, Decision support aids, Effects of support systems use, Design of support systems, Review of empirical DSS research, DSS research strategies

Suggested Citation

Benbasat, Izak and Nault, Barrie R., An Evaluation of Empirical Research in Managerial Support Systems (May 21, 1990). Decision Support Systems, 6 (1990) 203-226. Available at SSRN: https://ssrn.com/abstract=2609128

Izak Benbasat

University of British Columbia (UBC) - Sauder School of Business ( email )

2053 Main Mall
Vancouver, BC V6T 1Z2
Canada
604 822-8396 (Phone)

Barrie R. Nault (Contact Author)

University of Calgary - Haskayne School of Business ( email )

2500 University Drive, NW
Calgary, Alberta T2N 1N4
Canada

HOME PAGE: http://ucalgary.ca/bnault

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