Organizing and Promoting Value Services in Public Sector by a New E-Government Approach
Proceedings of XIV Workshop dei Docenti e Ricercatori di Organizzazione Aziendale (WOA 2013), Università La Sapienza, Rome, ISBN 978-88-6787-055-4
17 Pages Posted: 10 Jun 2015
Date Written: May 30, 2013
To strengthen democracy, promote government efficiency and effectiveness, discourage wastes and misuses of government resources, public administrations have to promote a new stronger level of openness in government. The purpose of this manuscript is to describe an innovative approach for the governance of public systems and services, currently applied in the Italian public administration domain, which could be easily replicated in other countries as well. Two initiatives, to collect and provide relevant public information gathered from different and heterogeneous public organizations, to improve government processes and increase quality of services for citizens and companies, are described. The cases adopted have been validated through a case analysis approach involving the Italian Agency for the public administration digitalization to understand new e-government scenarios within the context of governmental reforms heavily influenced by the principles of Open Government Model.
Keywords: Public sector, efficiency, transparency, organizational effectiveness, knowledge management systems, open-data, e-government strategy
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