User‐Friendly Contracting Tools – A Visual Guide to Facilitate Public Procurement Contracting

Proceedings of the IACCM Academic Forum on Contract and Commercial Management 2013, Phoenix, USA

20 Pages Posted: 20 Jun 2015 Last revised: 17 Feb 2016

See all articles by Stefania Passera

Stefania Passera

Aalto University School of Science

Soile Pohjonen

Aalto University School of Science

Katja Koskelainen

Aalto University School of Science

Suvi Anttila

Aalto University School of Science

Date Written: October 8, 2013

Abstract

In order to achieve successful business outcomes, it is crucial for all the parties to know their rights and obligations and how to best react to unexpected situations. Public procurement processes, however, often focus on obeying competitive tendering regulations, neglecting the importance or even the existence of contracts. There is a need to envision new, better ways to engage civil servants with contracts, so that they can be used strategically in achieving successful collaboration with suppliers and, consequently, providing high quality services to the citizens. This paper presents a development case, where a visual guide, designed to support the understanding of a set of general terms of public procurement, was produced and experimentally evaluated with users. Visualization is used to make the terms easier to use and understand, as well as to transform contracts from legal documents to communication tools.

Keywords: Contract visualization, Public procurement, Proactive contracting, Usability, User experience, User tests, Experiments

Suggested Citation

Passera, Stefania and Pohjonen, Soile and Koskelainen, Katja and Anttila, Suvi, User‐Friendly Contracting Tools – A Visual Guide to Facilitate Public Procurement Contracting (October 8, 2013). Proceedings of the IACCM Academic Forum on Contract and Commercial Management 2013, Phoenix, USA. Available at SSRN: https://ssrn.com/abstract=2620595

Stefania Passera (Contact Author)

Aalto University School of Science ( email )

P.O. BOX 17700
Espoo, Aalto FI-00076
Finland

Soile Pohjonen

Aalto University School of Science ( email )

Espoo
Finland

Katja Koskelainen

Aalto University School of Science ( email )

Espoo
Finland

Suvi Anttila

Aalto University School of Science ( email )

Espoo
Finland

Register to save articles to
your library

Register

Paper statistics

Downloads
78
rank
292,580
Abstract Views
366
PlumX Metrics