Value Chain for Higher Education Sector-Case Studies of India and Tanzania

Journal of Services Research, Special Issue (February, 2008)

19 Pages Posted: 25 Jun 2015

See all articles by Dr. Urvashi Makkar

Dr. Urvashi Makkar

G.L.Bajaj Institute of Management & Research

Elisante Gabriel

Mzumbe University

Dr. Shiv Tripathi

VBS Purvanchal University

Date Written: June 25, 2008

Abstract

This paper is an effort to develop what ought to be a new dimension of the value chain, which will cater to the service sector with special reference to the Higher Education sector. Porter’s Value Chain has been used as a reference to build another value chain for services. Besides this, the present paper attempts to trace the major challenges arising in the global and domestic higher education environment due to fast changing environmental factors. A discussion on value management, co-creation and delivery of value forms part of this paper. Higher Education sector of Tanzania and India have been used as the reference in conceptualising a general value chain for services. This paper also suggests some innovative measures to enhance the competitiveness of higher education services in the era of knowledge economy.

Suggested Citation

Makkar, Urvashi and Gabriel, Elisante and Tripathi, Shiv K., Value Chain for Higher Education Sector-Case Studies of India and Tanzania (June 25, 2008). Journal of Services Research, Special Issue (February, 2008), Available at SSRN: https://ssrn.com/abstract=2622858

Urvashi Makkar (Contact Author)

G.L.Bajaj Institute of Management & Research ( email )

Greater Noida
Uttar Pradesh
India

Elisante Gabriel

Mzumbe University ( email )

P.O.Box 9
Morogoro, Morogoro +255
Tanzania

Shiv K. Tripathi

VBS Purvanchal University ( email )

Shahganj Road
Jaunpur, Uttar Pradesh 222001
India

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