Quality and Safety for Financial Services and Products

Abstract

The community appears to want governments to ‘do more’ to raise the quality and safety of financial products and services delivered to the public, particularly to retail clients. This is true in many countries, including Australia, the UK and the USA. This paper discusses how established concepts of product safety and product quality might usefully be applied in the financial services context.

Keywords: financial services, regulation, financial products, product safety, product quality, product intervention