Beyond the Wall of Text: How Information Design Can Make Contracts User-Friendly

Marcus, A. (Ed.): Design, User Experience, and Usability: Users and Interactions, Lecture Notes on Computer Science 9187, Springer. 2015

Posted: 11 Aug 2015

See all articles by Stefania Passera

Stefania Passera

University of Helsinki - Legal Tech Lab; Aalto University School of Science

Date Written: August 6, 2015

Abstract

This study investigates the unique contribution of layout and visual cues to the comprehension of complex texts. Contracts are taken as a key example of cumbersome, complex texts that most laypeople do not like to read, and avoid reading altogether if possible. By means of information design, the meaning of contracts can be made more readily visible and understandable to their intended user-group. An experimental evaluation shows how it is not enough to simply reorganise the text in a more logical, user-friendly order, but real improvements in comprehension speed and accuracy can only be observed when enhancements to the textual structure of the contract are accompanied by an improved layout and other visual solutions.

Keywords: Document design, information design, contracts, experimental evaluation, user experience, usability, complex information, cognitive load theory, tenancy

Suggested Citation

Passera, Stefania, Beyond the Wall of Text: How Information Design Can Make Contracts User-Friendly (August 6, 2015). Marcus, A. (Ed.): Design, User Experience, and Usability: Users and Interactions, Lecture Notes on Computer Science 9187, Springer. 2015. Available at SSRN: https://ssrn.com/abstract=2640818

Stefania Passera (Contact Author)

University of Helsinki - Legal Tech Lab ( email )

Helsinki
Finland

Aalto University School of Science ( email )

P.O. BOX 17700
Espoo, Aalto FI-00076
Finland

Register to save articles to
your library

Register

Paper statistics

Abstract Views
327
PlumX Metrics