Beyond the Wall of Text: How Information Design Can Make Contracts User-Friendly
Marcus, A. (Ed.): Design, User Experience, and Usability: Users and Interactions, Lecture Notes on Computer Science 9187, Springer. 2015
Posted: 11 Aug 2015
Date Written: August 6, 2015
This study investigates the unique contribution of layout and visual cues to the comprehension of complex texts. Contracts are taken as a key example of cumbersome, complex texts that most laypeople do not like to read, and avoid reading altogether if possible. By means of information design, the meaning of contracts can be made more readily visible and understandable to their intended user-group. An experimental evaluation shows how it is not enough to simply reorganise the text in a more logical, user-friendly order, but real improvements in comprehension speed and accuracy can only be observed when enhancements to the textual structure of the contract are accompanied by an improved layout and other visual solutions.
Keywords: Document design, information design, contracts, experimental evaluation, user experience, usability, complex information, cognitive load theory, tenancy
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