Evaluation and Measurement of Patient Experience

Patient Experience Journal, 1 (1), 28-36, April 2014

10 Pages Posted: 14 Aug 2015

See all articles by Sherri L LaVela

Sherri L LaVela

Department of Veterans Affairs (VA)

Andrew Gallan

DePaul University - Department of Marketing

Date Written: 2014

Abstract

Despite the increasing presence of a variety of measures of patient health care experiences in research and policy, there remains a lack of consensus regarding measurement. The objectives of this paper were to: (1) explore and describe what is known about measures and measurement of patient experience and (2) describe evaluation approaches/methods used to assess patient experience.

Suggested Citation

LaVela, Sherri L and Gallan, Andrew, Evaluation and Measurement of Patient Experience (2014). Patient Experience Journal, 1 (1), 28-36, April 2014, Available at SSRN: https://ssrn.com/abstract=2643249

Sherri L LaVela

Department of Veterans Affairs (VA) ( email )

810 Vermont Avenue NW
Washington, DC 20420
United States

Andrew Gallan (Contact Author)

DePaul University - Department of Marketing ( email )

1 E. Jackson Blvd.
Chicago, IL 60604
United States

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