Case Improvement Based on Lower Quality Mode and Effects Analysis

7 Pages Posted: 19 Aug 2015 Last revised: 14 Sep 2015

Date Written: August 17, 2015


Quality management will always be a heart to operation process in an organization. The impact of not implementing good quality can be catastrophic and severe to business activity, thus highly imperative attention is needed. Total Quality Management has significant influence in Quality Management System practiced in an organization that provides method to promote continual improvement. A case of a Malaysian local family business based company chosen to identify and study the quality management practiced. The causes and effect diagram and Failure Mode Effect analysis (FMEA) used to find out the inherent level of quality exercised. From findings, the premise environment gave the highest score in FMEA showing that responsiveness in keeping and maintaining premise environment is vitally crucial and action should be taken, in fact, poor quality management issues can be rectified via implementing 5S steps. However, implementing 5S alone without continuous improvement will not achieved the company quality objectives.

Suggested Citation

Abdul Razak, Nur Adillah and Sorooshian, Shahryar, Case Improvement Based on Lower Quality Mode and Effects Analysis (August 17, 2015). Available at SSRN: or

Nur Adillah Abdul Razak

UNITEN Campus, Malaysia ( email )

Shahryar Sorooshian (Contact Author)

University of Malaya (UM) ( email )

Kuala Lumpur, Wilayah Persekutuan 50603
University of Malaya (UM)
Kuala Lumpur, Wilayah Persekutuan 50603

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