TQM Practices and Organisational Performances in the Manufacturing Sector: Evidence From A Developing Nation

International Journal of Business Performance Management, Vol. 7, No. 2, pp. 144-157, 2005

15 Pages Posted: 31 Aug 2015

See all articles by M. Sadiq Sohail

M. Sadiq Sohail

King Fahd University of Petroleum & Minerals (KFUPM)

Muhammad A. Al-Buraey

King Fahd University of Petroleum & Minerals (KFUPM) - Department of Management & Marketing Department (MGMK)

Date Written: 2005

Abstract

This paper examines and compares the Total Quality Management (TQM) practices and performances of the manufacturing sector in Malaysia. Empirical research is used to determine the difference, if any, in the issues related to TQM implementation and organisational performances. Results based on testing the mean differences between firms having ISO 9000 certification, and those that are not certified indicate that there are significant differences in performances between firms having ISO 9000 certification and those that are not. This supports the hypothesis that ISO 9000 certification contributes to a higher organisational performance. Other findings based on the impact of length of operation on performance are also reported and the implications are discussed. Future research directions are also suggested.

Keywords: ISO 9000; Malaysia; TQM; manufacturing; factor analysis.

Suggested Citation

Sohail, M. Sadiq and Al-Buraey, Muhammad A., TQM Practices and Organisational Performances in the Manufacturing Sector: Evidence From A Developing Nation (2005). International Journal of Business Performance Management, Vol. 7, No. 2, pp. 144-157, 2005. Available at SSRN: https://ssrn.com/abstract=2653186

M. Sadiq Sohail (Contact Author)

King Fahd University of Petroleum & Minerals (KFUPM) ( email )

Dhahran, 31261
Saudi Arabia

Muhammad A. Al-Buraey

King Fahd University of Petroleum & Minerals (KFUPM) - Department of Management & Marketing Department (MGMK) ( email )

Saudi Arabia

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