The Impact of Computerised Accounting Information System on the Performance of the Banking Industry in Nigeria

Abstract

The study examined the impact of computerized Accounting Information System (AIS) on the performance of banks in Nigeria. The objective of this research study is to evaluate the impact of computerized (AIS) on the efficiency of bank operations, employee performance, customer satisfaction, service delivery and barriers to efficient computerized (AIS) within a bank in Nigeria. The research employed survey research design and stratified sampling technique to achieve the overall objective of the study. The target population in this study comprises of staff and customers of United Bank for African Plc. In the course of the study, two sets of questionnaire were administered, one set to evaluate customer satisfaction, service delivery quality and bank operation/performance and the other set to examine the effect of information technology innovations deployment on banks’ employee performance. The data obtained were analyzed using Means, Percentile Average, and Chi-Square. In assessing the use of new technology innovations and the performance of bank employees, over 65% of respondents strongly agreed that new technology improved the bank employee performance. Also, 73% of the total respondents strongly agreed that there has been a remarkable improvement in banking operations as a result of the computerized (AIS). The study also identified factors that pose challenges to the effective application of ICT in the banking sector such as Internet connectivity, skilled manpower; cybercrime; installation and maintenance cost; affordability of technology innovations. The study concluded that deployment of technology innovations has greatly improved the efficiency of bank operations and employees productivity; increased service delivery and banks return on equity/ profitability.

Keywords: Accounting Information System, technology innovations, banking sector