Business Process Management Skills and Roles: An Investigation of the Demand and Supply Side of BPM Professionals

Proceedings of the 13th International Conference on Business Process Management (2015)

Stevens Institute of Technology School of Business Research Paper No. 2015-56

26 Pages Posted: 25 Oct 2015 Last revised: 12 May 2016

See all articles by Patrick Lohmann

Patrick Lohmann

Stevens Institute of Technology - School of Business

Michael zur Muehlen

Stevens Institute of Technology - School of Business

Date Written: September 2, 2015

Abstract

Business Process Management (BPM) as a discipline covers a wide spectrum of tasks, from the definition of strategic process objectives to the technical implementation of process execution infrastructure. This paper compares and contrasts the process roles demanded by industry with the backgrounds of BPM professionals. We perform a content analysis of advertised job positions in order to compare the skill sets demanded by industry with those found in an extensive study of BPM practitioner profiles. Our findings suggest several discrete roles: Chief Process Officer, Process Owner, Process Architect, Process Consultant, and Process Analyst. We find that while consultants and analysts are the most sought-after positions, they also represent the largest pool of available BPM professionals on the market. Roles that indicate a higher level of maturity such as Process Architects are solicited much less frequently, but are used by job seekers as advertising labels. We find Chief Process Officers to be a desirable role from an organizational maturity perspective, but also the rarest and highest qualified role on the supply side. Our findings provide initial insight for BPM education programs and potential BPM career trajectories.

Keywords: BPM Capability, BPM Education, BPM Maturity, BPM Role Modeling

JEL Classification: L22, O3

Suggested Citation

Lohmann, Patrick and zur Muehlen, Michael, Business Process Management Skills and Roles: An Investigation of the Demand and Supply Side of BPM Professionals (September 2, 2015). Proceedings of the 13th International Conference on Business Process Management (2015); Stevens Institute of Technology School of Business Research Paper No. 2015-56. Available at SSRN: https://ssrn.com/abstract=2679392

Patrick Lohmann (Contact Author)

Stevens Institute of Technology - School of Business ( email )

Castle Point on Hudson
Hoboken, NJ 07030
United States

Michael Zur Muehlen

Stevens Institute of Technology - School of Business ( email )

Hoboken, NJ 07030
United States
2012168293 (Phone)

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