Measuring Management Accounting Service Quality

Management Accounting Quarterly Spring 2012 13(3): 15-27

Posted: 23 Dec 2015

See all articles by Gary Fleischman

Gary Fleischman

Texas Tech University

Kenton B. Walker

University of Wyoming

Eric N. Johnson

University of Wyoming

Date Written: December 21, 2012

Abstract

Customer perceptions of the quality of management accounting service are important to the ability of management accountants to serve effectively as strategic business partners. Results of a survey on management accounting service show that service providers are not delivering the quality of service that users expect, with communications being the weakest aspect of service quality.

Suggested Citation

Fleischman, Gary and Walker, Kenton B. and Johnson, Eric N., Measuring Management Accounting Service Quality (December 21, 2012). Management Accounting Quarterly Spring 2012 13(3): 15-27. Available at SSRN: https://ssrn.com/abstract=2706820

Gary Fleischman (Contact Author)

Texas Tech University ( email )

2500 Broadway
Lubbock, TX 79409
United States

Kenton B. Walker

University of Wyoming ( email )

Dept. 3275
1000 E. University Avenue
Laramie, WY 82071
United States
307-766-3154 (Phone)
307-766-4028 (Fax)

Eric N. Johnson

University of Wyoming ( email )

Department of Accounting and Finance
College of Business
Laramie, WY 82071
United States

HOME PAGE: http://www.uwyo.edu/accounting/accounting-faculty-and-staff-directory/Eric%20Johnson.html

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