Measuring Management Accounting Service Quality
Management Accounting Quarterly Spring 2012 13(3): 15-27
Posted: 23 Dec 2015
Date Written: December 21, 2012
Customer perceptions of the quality of management accounting service are important to the ability of management accountants to serve effectively as strategic business partners. Results of a survey on management accounting service show that service providers are not delivering the quality of service that users expect, with communications being the weakest aspect of service quality.
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