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The Importance of Stakeholder Management in Complex IT Adoption Projects

In: Oczkowska R., Mikuła, B. (eds). Knowledge – Economy – Society. Challenges of the Contemporary World, Cracow University of Economics – Foundation of the Cracow University of Economics, Kraków, 699-717. 2011

19 Pages Posted: 25 Dec 2015

See all articles by Piotr Soja

Piotr Soja

Cracow University of Economics

Date Written: May 23, 2011

Abstract

This study’s goal is to investigate the role of multiple stakeholders in complex IT adoption projects. Drawing from the experience of enterprise systems (ES) adopters, this study identifies the key players in ES adoption projects and proposes the relationships among the identified groups of stakeholders. Next, the conducted analysis reveals the most critical stakeholders and suggests areas for the improvement of stakeholder management during adoption projects. The article concludes with implications for practitioners and the discussion of future research.

Keywords: Information Technology; stakeholder; adoption; enterprise system

JEL Classification: C80; L86

Suggested Citation

Soja, Piotr, The Importance of Stakeholder Management in Complex IT Adoption Projects (May 23, 2011). In: Oczkowska R., Mikuła, B. (eds). Knowledge – Economy – Society. Challenges of the Contemporary World, Cracow University of Economics – Foundation of the Cracow University of Economics, Kraków, 699-717. 2011, Available at SSRN: https://ssrn.com/abstract=2707067

Piotr Soja (Contact Author)

Cracow University of Economics ( email )

ul. Rakowicka 27
Krakow, 31-510
Poland

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