Fairness, Trust, and Security in Online Dispute Resolution

19 Pages Posted: 11 Jan 2016

See all articles by Noam Ebner

Noam Ebner

Creighton University Graduate School - Department of Interdisciplinary Studies

John Zeleznikow

Victoria University

Date Written: 2015

Abstract

The past fifteen years have witnessed immense growth in the application of technology in the field of conflict resolution. One area of particular interest is the growth of the practice and study of Online Dispute Resolution (ODR), which has its roots in the worlds of technology and of Alternative Dispute Resolution. As the field of ODR develops, its terminology and conceptual frameworks require exploration and clarification, with special care taken to convey shared meaning between participants coming from the two contributing worlds noted above.

In this article, we introduce three conceptual areas – key concepts in ODR – that would benefit from such clarification: trust, fairness, and security. We discuss multiple connotations and uses of each term, and explain why developing a clearer understanding of each would benefit the ODR field.

Keywords: ODR, ADR, Online, Dispute, Resolution, Conflict, Mediation, Negotiation, Trust, Fairness, Security, Technology, IT

Suggested Citation

Ebner, Noam and Zeleznikow, John, Fairness, Trust, and Security in Online Dispute Resolution (2015). Hamline Journal of Public Law and Policy, Vol. 36, No. 2, 2015. Available at SSRN: https://ssrn.com/abstract=2713411 or http://dx.doi.org/10.2139/ssrn.2713411

Noam Ebner (Contact Author)

Creighton University Graduate School - Department of Interdisciplinary Studies ( email )

2500 California Plaza
Omaha, NE 68178
United States

John Zeleznikow

Victoria University ( email )

P.O. Box 14428
Melbourne, Victoria 8001
Australia

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