Consumers’ Satisfaction and Regulation of Local Public Transport: Evidence from European Cities

38 Pages Posted: 27 Jan 2016

See all articles by Carlo V. Fiorio

Carlo V. Fiorio

University of Milan - Department of Economics, Management and Quantitative Methods (DEMM)

Massimo Florio

University of Milan - Department of Economics, Management and Quantitative Methods (DEMM)

Giovanni Perucca

Polytechnic University of Milan

Date Written: November 7, 2011

Abstract

In the last three decades a wave of privatization and deregulation policies affected most European countries. This process involved many sectors, among which the provision of public transport. The research question addressed by this work is straightforward: is satisfaction correlated to the number of providers of local transport services? We use the results of a large survey conducted in 2009 in 33 European cities and analyse the probability of satisfaction with standard probit models. Results show that highest levels of satisfaction are correlated to the presence of one single provider, as opposed to an industry structure where more providers compete with one another or are not integrated.

Keywords: consumer satisfaction, liberalisation, urban transit

JEL Classification: L50, O18, R42

Suggested Citation

Fiorio, Carlo V. and Florio, Massimo and Perucca, Giovanni, Consumers’ Satisfaction and Regulation of Local Public Transport: Evidence from European Cities (November 7, 2011). Available at SSRN: https://ssrn.com/abstract=2723415 or http://dx.doi.org/10.2139/ssrn.2723415

Carlo V. Fiorio

University of Milan - Department of Economics, Management and Quantitative Methods (DEMM) ( email )

Via Conservatorio, 7
Milan, 20122
Italy

Massimo Florio (Contact Author)

University of Milan - Department of Economics, Management and Quantitative Methods (DEMM) ( email )

Via Conservatorio 7
I-20122 Milano, 20122
Italy
+39 02 50321510 (Phone)
+39 02 50321505 (Fax)

HOME PAGE: http://www.demm.unimi.it/ecm/home

Giovanni Perucca

Polytechnic University of Milan

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