Establishing Trust and Trustworthiness for Supply Chain Information Sharing

Information Exchange in Supply Chain Management, A. Ha, C. Tang, eds, Springer, 2016

26 Pages Posted: 1 Feb 2016

See all articles by Özalp Özer

Özalp Özer

Jindal School of Management - The University of Texas at Dallas

Yanchong Zheng

Massachusetts Institute of Technology (MIT) - Sloan School of Management

Date Written: January 18, 2016

Abstract

In this chapter, we discuss when, how, and why trust and trustworthiness arise to support credible information sharing and cooperation in a supply chain. Synthesizing our learning, we identify the four building blocks of trust and trustworthiness as personal values and norms, market environment, business infrastructure, and business process design. We elaborate on these building blocks and offer tangible insights into how to establish more trusting and cooperative supply chain relationships.

Keywords: trust, trustworthiness, supply chain, information sharing, cooperation

Suggested Citation

Özer, Özalp and Zheng, Yanchong, Establishing Trust and Trustworthiness for Supply Chain Information Sharing (January 18, 2016). Information Exchange in Supply Chain Management, A. Ha, C. Tang, eds, Springer, 2016. Available at SSRN: https://ssrn.com/abstract=2724868

Özalp Özer

Jindal School of Management - The University of Texas at Dallas ( email )

Jindal School of Management
800 W. Campbell Road
Richardson, TX 75080
United States

Yanchong Zheng (Contact Author)

Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email )

100 Main Street
E62-416
Cambridge, MA 02142
United States

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