Establishing Trust and Trustworthiness for Supply Chain Information Sharing
Information Exchange in Supply Chain Management, A. Ha, C. Tang, eds, Springer, 2016
26 Pages Posted: 1 Feb 2016
Date Written: January 18, 2016
In this chapter, we discuss when, how, and why trust and trustworthiness arise to support credible information sharing and cooperation in a supply chain. Synthesizing our learning, we identify the four building blocks of trust and trustworthiness as personal values and norms, market environment, business infrastructure, and business process design. We elaborate on these building blocks and offer tangible insights into how to establish more trusting and cooperative supply chain relationships.
Keywords: trust, trustworthiness, supply chain, information sharing, cooperation
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