Crossing the Line(s): A Dual Threshold Model of Anger in Organizations

Academy of Management Review 2007, 32 (3), pp. 721-746

27 Pages Posted: 13 Feb 2016

See all articles by Deanna Geddes

Deanna Geddes

Temple University - Department of Human Resource Management; Temple University - Organizational Behavior

Ronda Roberts Callister

Utah State University - Huntsman School of Business

Date Written: 2007

Abstract

We present a theoretical model of contextualized anger expression to challenge prominent antisocial, aggression, and individual actor perspectives reflected in the current literature, and we assert that organizational observers’ judgments and reactions help determine whether anger results in more negative or positive outcomes. The dual threshold model includes an expression threshold, which is crossed when individuals communicate rather than suppress anger, and an impropriety threshold, which is crossed if expressed anger violates organizational emotion display norms.

Suggested Citation

Geddes, Deanna and Roberts Callister, Ronda, Crossing the Line(s): A Dual Threshold Model of Anger in Organizations (2007). Academy of Management Review 2007, 32 (3), pp. 721-746. Available at SSRN: https://ssrn.com/abstract=2731695

Deanna Geddes (Contact Author)

Temple University - Department of Human Resource Management ( email )

Philadelphia, PA 19122
United States

Temple University - Organizational Behavior

Philadelphia, PA
United States

Ronda Roberts Callister

Utah State University - Huntsman School of Business ( email )

3500 Old Main Hill
Department of Management and Human Resources
Logan, UT 84322-3500
435-797-1905 (Phone)
435-797-1091 (Fax)

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