Productivity in Services Twenty Years On. A Review of Conceptual and Measurement Issues and a Way Forward

37 Pages Posted: 7 Mar 2016

See all articles by Nicola Grassano

Nicola Grassano

University of Sussex

Maria Savona

University of Sussex

Date Written: January 2014

Abstract

Griliches’ seminal contribution on “Output measurement in the service sectors” (1992) is now more than twenty years old. The aim of this paper is to review and systematise the scholarship that has been produced since, to identify any step forward in the conceptualisation of service output, the measurement of service productivity and the account of technical change in affecting productivity in services that might have occurred. An agenda for both innovation and service scholars is proposed.

Keywords: Services, Productivity, Service output measurement, US-EU productivity gap

JEL Classification: O14, O47, L80

Suggested Citation

Grassano, Nicola and Savona, Maria, Productivity in Services Twenty Years On. A Review of Conceptual and Measurement Issues and a Way Forward (January 2014). SWPS 2014-01. Available at SSRN: https://ssrn.com/abstract=2742087 or http://dx.doi.org/10.2139/ssrn.2742087

Nicola Grassano (Contact Author)

University of Sussex ( email )

Sussex House
Falmer
Brighton, Sussex BNI 9RH
United Kingdom

Maria Savona

University of Sussex ( email )

Sussex House
Falmer
Brighton, Sussex BNI 9RH
United Kingdom

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