A Research Agenda for Trust in Online Environments

Journal of Management Information Systems (2008), 24 (4), 275-286, DOI: 10.2753/MIS0742-1222240411

12 Pages Posted: 6 Mar 2016

See all articles by David Gefen

David Gefen

Drexel University

Paul A. Pavlou

Temple University - Department of Management Information Systems; Temple University - Department of Strategic Management

Izak Benbasat

University of British Columbia (UBC) - Sauder School of Business

Date Written: 2008

Abstract

We present an agenda for the future research that has the potential to extend the conceptual foundations of trust in online environments and to improve the practice in the domain. The agenda draws on the previous work on trust, the papers included in this Special Issue, and our perspective on the state of the literature. This agenda is structured into four components — nature and role of trust, moderators of trust, antecedents of trust, and empirical methods for examining trust.

Keywords: online trust, research agendas, trust

Suggested Citation

Gefen, David and Pavlou, Paul A. and Benbasat, Izak, A Research Agenda for Trust in Online Environments (2008). Journal of Management Information Systems (2008), 24 (4), 275-286, DOI: 10.2753/MIS0742-1222240411. Available at SSRN: https://ssrn.com/abstract=2742285

David Gefen

Drexel University ( email )

3141 Chestnut St
Philadelphia, PA 19104
United States

Paul A. Pavlou (Contact Author)

Temple University - Department of Management Information Systems ( email )

1810 N. 13th Street
Floor 2
Philadelphia, PA 19128
United States

Temple University - Department of Strategic Management ( email )

Fox School of Business and Management
Philadelphia, PA 19122
United States

Izak Benbasat

University of British Columbia (UBC) - Sauder School of Business ( email )

2053 Main Mall
Vancouver, BC V6T 1Z2
Canada
604 822-8396 (Phone)

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