'Know Your Nurses' Project: An Innovation of Patient Engagement Using Modular System
9 Pages Posted: 10 Mar 2016
Date Written: March 7, 2016
Introduction – Nurses are needed not only to help patients in physical recovery, but also the mental recovery. A patient who cannot afford the requirement to recover because of their physical limitations may experience stress as a sense of helplessness. It is the nurse's duty to reduce the psychological stress by helping physically and providing psychological assistance, such as showing affection and nurturing. For this reason, it is important that the patients allow themselves to accept the presence of a nurse. Similarly, it is also important for the nurse to have a deep concern on the patient in forms of active listening as well as helping patients to listen to their feelings and empathy. We designed a program namely "know your nurses" aiming to improve the relationship of patients and nurses by using the modular system. We implement this program at Kemang Medical Care (KMC), a hospital in Jakarta. Our goal is to develop a methodology improving the quality of patients’ care by create a model of effective communication between patients and nurses.
Methodology – The program is conducted by providing training to nurses about communication method to build stronger relationships between nurses and patients. We teach factors affecting communication, elements of therapeutic communication, therapeutic communication, communication techniques with sensitive patients, and recognize obstacles in communication that should not be done by nurses. In addition, patients are asked to get to know their nurse better and explain the importance of this case to their services.
Results – The result shows the development of the patient's ability to remember the name of the nurse/midwife. We found that at first, only 64.2% of patients who remembered the name of their nurse/ midwife. A month later, we saw an increase of 29.9%, so in May 83.4% of patients were able to remember the name of their nurse/midwife. The next month, the case increased again by 10.4% so that only 7.9% of patients who remained unable to remember the name of their nurse/ midwife. This meant that there was monthly average improvement as much as 20.2% so we were confident in July nearly all patients has been able to remember the name of their nurse/midwife. The proportion of nurses' ability in considering the needs of the patient. In April, only 72% of nurses could consider the needs of the patient. In June, 96% of nurses were able to remember the patient's needs.
Discussion – Efforts to improve the nurse-patient relationship at KMC is carried out by increasing the visit frequency per shift patients. This research find management is better, nurses understand more about the condition of the patient, the patients are more built up, and more optimum nursing care.
Keywords: nurse, midwife, relationship, visit frequency
Suggested Citation: Suggested Citation