Developing High Performance Work System in Retail Outlet

Macro and Micro Dynamics for Empowering Trade, Industry and Society, Eds., Deepak Srivastava, Pawan K. Chugan, Nirmal C. Soni and Nikunj Patel, Excel India Publishers, New Delhi for Institute of Management, Nirma University, Ahmedabad India. Jan. 2016, ISBN: 978-93-85777-07-3, pp. 107 - 118.

13 Pages Posted: 4 Apr 2016

See all articles by Neha Mehta

Neha Mehta

Pawan K. Chugan

Nirma University - Institute of Management

Date Written: January 1, 2016

Abstract

Organizations these days are turning to develop systems which lead to high performance amongst employees. Researchers are taking keen interest in this area to find out factors of HR systems that motivates employees to perform well or high. This study attempts to find out factors that generates high performance work system. The employees of organization under study were Ahmedabad Central Mall. Retail industry of India is growing fast. There is lot of competition that is increasing in different sectors of Indian retail. There is increase in organized retail, FDI in Indian retail; internet shopping, etc. is leading to many reforms in the industry. Hence, it is important to find ways employers encourage high performance in employees. With the help of structured questionnaire, employees were surveyed on various dimensions of HR. Factor analysis was run to find out important components of high performance work systems. There were eight factors that were reduced with different components. Eight factors are named as HR systems, involvement in decision making and authority, random areas of HR, work and pay relation, superiors / supervisors, training, different procedures, and areas of opportunities.

Note: This paper was presented at the 19th Nirma International Conference on Management (NICOM 2016) on the theme of “Empowering Trade, Industry and Society in Challenging and Competitive Environment” organized by the Institute of Management, Nirma University (IMNU), Ahmedabad, India during Jan. 7-9, 2016. Paper is uploaded with the permission of IMNU and its contents may be cited with its source for academic purpose such as the brief quotations embodied in critical reviews and certain other non-commercial uses as permitted by copyright law. However, the copyright of this paper remains with (IMNU) and its permission is necessary for any commercial use.

Keywords: High Performance Work System, Human Resource, Organizational Culture, Reward System

JEL Classification: D21, D23, F2, F3, F10, F21, F23, G18, H87, J24, L21, L80, L81, M1, M3, M31, M54

Suggested Citation

Mehta, Neha and Chugan, Pawan Kumar, Developing High Performance Work System in Retail Outlet (January 1, 2016). Macro and Micro Dynamics for Empowering Trade, Industry and Society, Eds., Deepak Srivastava, Pawan K. Chugan, Nirmal C. Soni and Nikunj Patel, Excel India Publishers, New Delhi for Institute of Management, Nirma University, Ahmedabad India. Jan. 2016, ISBN: 978-93-85777-07-3, pp. 107 - 118.. Available at SSRN: https://ssrn.com/abstract=2750309

Pawan Kumar Chugan (Contact Author)

Nirma University - Institute of Management ( email )

Sarkhej Gandhinagar Highway
Ahmedabad, Gujarat 382481
India
+912717241900 (Phone)
+912717241916 (Fax)

No contact information is available for Neha Mehta

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