Motivational Drivers of Knowledge Sharing in the Banking Sector of India

Abstract

Though there has been worldwide implementation of knowledge management systems within most of the companies in the banking sector, one of the key components of this system, i.e., knowledge sharing, has to be actively promoted by the company. This is due to the simple fact that people are skeptical about their redundancy if they share and institutionalize their acquired knowledge. So, in order to facilitate knowledge sharing and also acceptance and reuse of this shared knowledge, the concerned employees need to be motivated. This paper tests the hypothesis that there is a difference between the different categories of banks and banking sector as a whole with regard to the effectiveness of specific motivational factors. The evidence collected and processed suggests that each of the banking categories has different motivational factor profiles when it comes to knowledge sharing.